CoJ is conducting a database maintenance exercise from the 4th until the 21st of March 2023. (EXTENDED TO 28 MARCH)

The following services may be impacted during this exercise:

Customer Service (Walk-in Customer Service Centres and Call Centres): some services, such as applications for new service connections (water and electricity), applications for meter tests, applications for pensioner rebates, requests for disconnections and reconnections, requests to enter into payment arrangements (AODs), and opening of new accounts may experience downtime.

Please note that there will be no disconnections during this period! If JPOMA members are disconnected please contact Angela Rivers immediately! Annie and her team are also not able to work on any accounts until the exercise is complete.

Clearances: there may be delays in the registration of new properties, change of ownership, closing of accounts, as well as the inability to issue clearance figures and certificates to conveyancing attorneys.

Refunds: no refund requests or payments will be made.

e-Joburg platform: customers may experience temporary difficulties in accessing their current invoices and uploading and processing meter readings.

The following services will be available:

Accessing statements through the e-Joburg platform,

Making payments on the system

Payment at walk-in centres

EFT payments through third parties, i.e., Easy Pay, Shoprite Checkers, etc.

Customers who do not receive their recent invoices are encouraged to pay based on their previous months’ statement to avoid falling into arrears. These payments will be reflected on customers’ statements when the system becomes available.

City of Johannesburg Contact Centre number 0860562874

Johannesburg Water ; sms line: +27 (0) 45 201

City Power (011) 490-7484;; sms line +27 (0) 44074 –

Pikitup (011) 712 – 5200;

Johannesburg Road Agency (011) 298 5000;

See the official CoJ Notice HERE