Please note that there is a delay in municipal accounts being sent out due to the budget being approved so late. Our understanding is that the systems are also currently down while they update the tariffs. JPOMA has contacted CoJ but has not received any feedback yet as to when they will be sent out.

COJ encourage customers to continue to pay their municipal accounts as per their normal monthly average consumption.

Customers whose finances have been negatively impacted by the Covid-19 pandemic and are unable to pay for their rates should make payment arrangements in order to avoid penalties on overdue accounts. They do not have to visit City’s offices as arrangements can be made via email by sending required documents through to the following email address where dedicated staff members will be ready to assist:

If you do not receive a response from this email, please forward it to Angela Rivers to escalate for you.